FAQ
What is the jewelry made of?
Our pieces are made out of brass, a natural and sustainable earth-derived material and an affordable alternative to gold that has a luxurious look and feel.
The brass we use is considered "high brass" an alloy composed of 70% copper and 30% zinc and completely nickel free to prevent or avoid allergies.
The metal will lose its original shine over time but can be restored by regular cleaning.
For the posts and closings of our earrings we use 92.5 % silver.
Do you ship nationwide?
We offer free shipping nationwide with LBC for orders above 10,000 php with an ETA of 48 hours within Metro Manila and 3-5 days for the rest of the country.
Orders below 10,000 php will be charged a flat rate of 280 php nationwide and will have the same transit time as mentioned above.
For International orders we ship worldwide with DHL express with rates starting at 990 php. A tracking number will be provided and the ETA is 5 days.
Is it possible to order and pay offline?
We accept payments through G-cash, LBC or Palawan Express between others.
Send us a message with your order to: contact@goldenmonstera.com or send a message through Contact if you wish to place an order and pay outside the website.
Do you accept returns and refunds?
Your opinion matters to us. If you are unhappy with our products, we are willing to compensate for it. From the day you receive your product(s), you have 7 days to request for a refund. via e-mail: contact@goldenmonstera.com with your order number and return request.
All products must be returned unworn and in the same packaging it came with.
How do we measure a ring size?
One method is to measure the inner diameter. Take a ring that is a good fit for the finger you want your ring and measure the inner diameter of the ring (in mm).
Another is to measure around your finger by cutting a thin stripe of paper and wrapping it around your finger. When you have the stripe accurately wrapped around your finger, measure it in mm.
Will it tarnish/rust over time?
Our pieces do not rust or tarnish although brass items do lose the original shine with the time and use. This can be restored by properly taking care of them.
Is it okay to wash/wet the pieces?
Yes, you can wear our pieces in the shower as well as in the ocean. We recommend to rinse the jewelry with clear water right after swimming in the ocean to remove the salt in your jewelry and to dry carefully after to avoid water drop stains.
Please avoid letting your jewelry wet or in touch with water when you are not using it.